our new online store is developing rapidly on daily basis. For
such matter. We do not have any psychical catalogue printed or
in digital format. You may email or fax the photo of any interested product
found on recent published Hobby Japan Magazine (or other source,
URL Link or publications).
Our staff here at The Anime Palace would get back to you very
shortly with possibilities response.
Master, American Express, Discover cards
Money Order (US Currency only please)
*Sorry NO Personal Checks will be accepted.
*Mail in payment may require additional 7-10 business days to
process. Package will not ship unless payment is cleared.
Shipping Rate base
on current market value.
Hawaii, Alaska, International packages may require
extra handling charges.
We essentially offer, UPS Ground & US Postal Service to most
states within America. UPS Ground take about 3-5 business days. Regular
Parcel Mail by Post Office takes 1-2 weeks by default.
International and Canadian Clients Please Contact us about
rates. We essentially offer, EMS EXPRESS Service by the post
Priority Mail Class takes 1-2 weeks by default.
items might require 1-2 business days extra on packing
residents will require a 7.0% sales tax
California residents will require a 9.75% sales tax
by State and City law.
All business is require to collect sales tax from buyer when
taxable merchandise is sold.
to place an order:
currently do not have a functioning on-line shopping store.
Instead, to place an order. We offer you several workable choices:
1) You can always email your order along with credit card billing information to us,
but we do not offer secure transactions online at this moment. Best
is to fax or call in with your credit card info separately for
security matter. Again, emailing credit card number
information is not recommended by us.
2) Email us your order with product description and directly mail your
order payment to us.
Please make payment payable to:
Laurelwood Rd. Suite 8
Santa Clara, California 95054 USA
You can fax us your order. Have the product JAN code or the
product UPC bar code ready. If not, a working URL to the
product interested and fax to
Main Office: (408) 988-8559
Or you can always just give us a call about availability and
give us your billing information directly over the phone.
5) Require Information on all orders:
Your Full Name
Contact Phone Number
Individual Product Description
Product UPS code or JAN code
Alternate Selection (such as color, style variation)
Method of Shipping
Method of Payment
Valid Contact Email address
*The Anime Palace does
reserved all rights to refuse services.
Product with broken Manufacture Sealing will not be accepted
Refund only subject to purchase price minus the initial
delivery postage cost. If approved. please contact
email for approve.
RMA# (Return Merchandise Authorization) is require for all
returning packages. Other wise it will be rejected on
location. To Receive a RMA#. Please contact us
**Subject email with "RMA Request" for best
the received item is damaged at arrival, please contact us
within 10 days of receipt. For all cds, cd roms, cards,
printed publication, posters item are final. We only accept
exchange for the same item if damaged by the courier. All
damaged goods must report within
the allowing time frame above. (trading
collectable items are not exchange able once is opened).
*Return postage due it responsible by the buyer.
*The Anime Palace will cover all necessary postage sending
back the exchanged product delivering to your home.
Received the "Wrong Item" in my package?
Not to panic! The Anime Palace will need you to return it with
the RMA# within 10 days of receipt.
Since error is from us. The return postage will be
reimbursable. Detail instruction will be provide by our RMA staff.